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Company : Staff 2000 Recruitment
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| Company Name: | Staff 2000 Recruitment | |||||
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| Industry Sectors | Transportation | |||||
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| Job Title | Branch Manager - Travel | |||||
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| Job Ref | VR/000158 | |||||
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| Salary | Negotiable | |||||
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| Position Type | Permanent | |||||
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| Country | United Kingdom | |||||
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| Region | England | |||||
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| County | Hampshire | |||||
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| Job Description: | ||
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| BRANCH MANAGER Travel Agency JOB PURPOSE To manage all branch resources in order to increase Company profitability and reputation whilst providing the best possible service to clients. ACCOUNTABILITIES o To ensure the branch provides the best possible Customer Service, through effective communication between staff and customers and by promoting a positive attitude to the Company's Customer Care Policy. o To ensure all customer complaints are handled efficiently. o To maximise branch profit and motivate the team to achieve all branch targets. o To increase sales by ensuring the team use effective selling techniques. o To increase sales of "add-ons" and to maximise "commissions" earned. o To promote Company sales initiatives effectively. o To promote the Company's strengths, generating customer loyalty and encouraging positive "word of mouth" advertising. o To take responsibility for maximising the local impact of the Company name through effective window displays, local advertising and promotions. o Maintain awareness of the Company's sales and marketing strategy. o To promote a positive team spirit and recognise team and individual contributions, using staff recognition forms. o To recruit appropriate and competent branch personnel with HR assistance. o To ensure the branch is adequately staffed at all times, using a managed roster system and effective holiday planning. o To provide continuous on the job training for all staff, with the help of other senior branch team members, to prepare staff to receive training and to evaluate training provided, to ensure it is effective. o To appraise branch staff annually, ensuring they achieve the requirements of the Competency Framework, and taking responsibility for the personal development of each individual team member and any appropriate opportunities for their promotion o When necessary, to follow the Company's disciplinary policy, seeking guidance from your manager and HR in all cases. o To ensure all staff adhere to Company policies and all relevant legislation, including Health and Safety, FSA, retail, travel industry and employment law. o To attend Branch Manager's meetings, regional meetings and appraisal meetings, and communicate all pertinent information to all branch staff. o To maintain a high standard of window presentation, ensuring displays are up to date and using only Company posters in good condition. o To maintain good "housekeeping" standards throughout the branch, keeping brochure racks well stocked, only showing brochures from authorised companies, and ensuring all desks, counter tops are free of unnecessary clutter. o To ensure staff share day to day branch duties, including office tidying, banking, filing and general administration, whilst following Company instructions at all times. o Ensure branch accounting, stock control and attendance records are completed accurately and submitted promptly. o To cover for the Foreign Exchange desk in the absence of the cashier where necessary. o To carry out any reasonable and appropriate task delegated by your manager. o To personally achieve and maintain expected levels of competence as specified in the Company's Competency Framework and your Personal Development Plan. CORE COMPETENCIES o To be open, honest & courteous in dealing with others (colleagues, customers & internal departments) o To listen to and acknowledge others' views and opinions o To readily share knowledge, skills and experience with colleagues o To appreciate the need to achieve Company goals and work with others to achieve them o To communicate in a respectful manner with others o To establishes good working relationships with others o To follow Company policy and procedures o To act with integrity o To present a professional image and adhere to the company dress code PERFORMANCE MEASURES Employees will be measured through appraisal, performance review and managerial monitoring o Sales and Profitability o Absence and Punctuality EXPERIENCE & QUALIFICATIONS o Prior experience within an ABTA Travel Retail environment essential o Prior experience of team supervision/management essential o Experience in a customer focused role essential o Insurance qualification o Numeracy (GCSE Pass or equivalent) o English Language (GCSE Pass or equivalent) o Basic computer literacy | ||