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Company : Staff 2000 Recruitment
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| Company Name: | Staff 2000 Recruitment | |||||
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| Industry Sectors | Transportation | |||||
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| Job Title | Assistant Manager - Travel | |||||
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| Job Ref | VR/000159 | |||||
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| Salary | Negotiable | |||||
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| Position Type | Permanent | |||||
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| Country | United Kingdom | |||||
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| Region | England | |||||
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| County | Hampshire | |||||
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| Town | Southampton | |||||
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| Job Description: | ||
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| ASSISTANT MANAGER Reporting to Branch Manager JOB PURPOSE To assist the Branch Manager in the day to day running of the branch and sales generation, in order to increase Company profitability and reputation whilst providing the best possible service to clients. ACCOUNTABILITIES o To promote Bath Travel's Customer Care policy and ensure the customer comes first at all times, leading by example and responding in a courteous, friendly and prompt manner to all customers. o To ensure all customer complaints are handled efficiently and to assist less experienced staff in the handling of complaints. o To be aware of monthly target figures through discussion with the manager, to help maximise branch profit and motivate the team to achieve all branch targets. o To increase sales through the use of effective selling techniques. o To increase sales of "add-ons" and to maximise "commissions" earned. o To promote Company sales initiatives effectively. o Maintain awareness of the Company's sales and marketing strategy. o To promote a positive team spirit in the branch o To set a leading example in helping to train and supervise junior staff, and to encourage the personal development of other staff members. o To liaise with the Branch Manager if a staff problem occurs. o To help ensure all staff adhere to Company policies and all relevant legislation, including Health and Safety, FSA, retail, travel industry and employment law. o To maintain a high standard of window presentation, ensuring displays are up to date and using only Company posters in good condition. o To help maintain good "housekeeping" standards throughout the branch, keeping brochure racks well stocked, only showing brochures from authorised companies, and ensuring all desks, counter tops etc. are free of unnecessary clutter. o To share day to day branch duties, including office tidying, banking, filing and general administration, whilst following Company instructions at all times. o To ensure bookings are monitored at all times through the diary system and advise the Branch Manager of any non payment of balances. o To cover for the Foreign Exchange desk in the absence of the cashier where necessary. o To carry out any reasonable and appropriate task delegated by your manager. o To personally achieve and maintain expected levels of competence as specified in the Company's Competency Framework and your Personal Development Plan. o To attend training provided, attain appropriate professional qualifications and take personal responsibility for your own professional development. o To accept increased responsibility for the smooth running of the branch o To ensure the smooth running of the branch in the absence of the Branch Manager CORE COMPETENCIES o To be open, honest & courteous in dealing with others (colleagues, customers & internal departments) o To listen to and acknowledge others' views and opinions o To readily share knowledge, skills and experience with colleagues o To appreciate the need to achieve Company goals and work with others to achieve them o To communicate in a respectful manner with others o To establishes good working relationships with others o To follow Company policy and procedures o To act with integrity o To present a professional image and adhere to the company dress code. PERFORMANCE MEASURES Employees will be measured through appraisal, performance review and managerial monitoring o Sales and Profitability o Absence and Punctuality EXPERIENCE & QUALIFICATIONS o Prior experience within an ABTA Travel Retail environment essential o Prior experience of team supervision/management desirable o Experience in a customer focused role essential o Insurance qualification o Numeracy (GCSE Pass or equivalent) o English Language (GCSE Pass or equivalent) o Basic computer literacy All staff are expected to be flexible, within reason, to cover nearby branches in the case of staff shortages. | ||