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Company : Staff 2000 Recruitment
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| Company Name: | Staff 2000 Recruitment | |||||
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| Industry Sectors | Transportation | |||||
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| Job Title | Senior Travel Consultant | |||||
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| Job Ref | VR/000162 | |||||
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| Salary | Negotiable | |||||
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| Position Type | Permanent | |||||
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| Country | United Kingdom | |||||
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| Region | England | |||||
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| County | Sussex | |||||
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| Town | Chichester | |||||
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| Job Description: | ||
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| JOB DESCRIPTION SENIOR TRAVEL CONSULTANT Reporting to Branch Manager JOB PURPOSE To increase Company profitability and reputation whilst providing the best possible service to clients. ACCOUNTABILITIES o To provide the best possible Customer Service, responding to all clients promptly and courteously and in a friendly manner. o To resolve customer problems and complaints efficiently and sensitively and give guidance to less experienced staff. o To strive to achieve branch and team sales and profitability objectives. o To generate and increase sales by applying effective selling techniques. o To proactively sell appropriate "add-ons", insurance, currencies etc., and ensure clients have the correct documentation for their travel, E.g. Passport, Visa. o To maximise commissions earned. o To promote sales initiatives and motivate staff to increase sales. o To monitor bookings throughout the day, ensuring problems do not occur. o To advise the Branch Manager of non-payment of balance and complaints. o To share day to day branch duties, including office tidying, banking, filing and general administration, ensuring Company instructions and procedures are adhered to at all times. o To ensure brochures are tidy and well stocked, and window displays are up to date and well presented at all times. o To adhere to all Company Policies, including Health and Safety, and comply with all relevant laws including FSA, employment, retail and travel business legislation. o To provide cover for the Foreign Exchange desk in the absence of the cashier where necessary. o To carry out any reasonable and appropriate task delegated by your manager/assistant manager. o To achieve and maintain expected levels of competence as specified in the Company's Competency Framework and your Personal Development Plan. o To attend training provided, attain appropriate professional qualifications and take personal responsibility for your own professional development. o To manage the branch in the event of the absence of the Manager and Assistant Manager. o To assist in the coaching of new staff members, leading by example and through supervision. CORE COMPETENCIES o To be open, honest & courteous in dealing with others (colleagues, customers & internal departments) o To listen to and acknowledge others' views and opinions o To readily share knowledge, skills and experience with colleagues o To appreciate the need to achieve Company goals and work with others to achieve them o To communicate in a respectful manner with others o To establishes good working relationships with others o To follow Company policy and procedures o To act with integrity o To present a professional image and adhere to the company dress code PERFORMANCE MEASURES Employees will be measured through appraisal, performance review and managerial monitoring o Sales and Profitability o Absence and Punctuality EXPERIENCE & QUALIFICATIONS o Prior experience within an ABTA Travel Retail environment essential o Experience in a customer focused role essential o Insurance qualification o Numeracy (GCSE Pass or equivalent) o English Language (GCSE Pass or equivalent) o Basic computer literacy All staff are expected to be flexible, within reason, to cover nearby branches in the case of staff shortages. | ||