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Jephcott Associates Ltd
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| Company Name: | Jephcott Associates Ltd | |||||
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| Industry Sectors | Project | |||||
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| Job Title | Relationship/Account Manager | |||||
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| Job Ref | DJ/LDRAM | |||||
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| Salary | £45000 to £50000 per annum (Extras:standard corporate benefits package) | |||||
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| Position Type | Permanent | |||||
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| Country | United Kingdom | |||||
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| Region | England | |||||
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| County | Middlesex | |||||
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| Town | City of London | |||||
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| Job Description: | ||
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| My client is a leading Banking / financial services business, as a result of continued growth we now require an addition to the team. The Account Manager is the senior level contact point with overall responsibility for the business relationship with their clients. The primary function is to ensure that we deliver its service in a manner by which the clients' expectations are exceeded. In the event of a failure to deliver the services as agreed, the Account Manager will work with the client and our team members to set expectations manage process improvement and ensure the services meet or exceed expectations going forward. The Account Manager will negotiate contracts ensuring the client's business needs are met, is capable of delivering as agreed and a fair and reasonable return for the service is attained. The Account Manager will act as an industry consultant providing insights into our system capabilities that will help the client achieve its objectives. Similarly, the Account Manager must be abreast of the changes in the industry so that their client is appraised of the new innovations in the market place to improve their business processes. The Account Manager should strive to become a trusted member of the client's senior management team providing a voice for technical and business direction. Develop and Maintain relationships with Client's Senior Management To effectively communicate at all levels within Europe through building strong relationships To understand the clients strategy and ensure that we are appropriately aligned Be an Enthusiastic proponent of our values Direct all client relations activities and development on a matrix management basis to ensure we meet client and exceeds client's expectations. Proactively bring value add to the relationship for mutual benefit by looking for opportunities to enhance the Service we deliver. Manage activities across disparate geographic locations and time zones. Understand the changing industry market trends and consult with the client on innovation and risk avoidance. Determine alternatives to meet Client needs and/or increase revenue opportunities for us. Win add on new business opportunities increasing client contributions to revenue and profit as detailed in the relevant Account Plan. Provide an Onsite presence at client site; aiming for a minimum of 33% per month. Positively orchestrate our effective interaction to our clients, top to bottom Provide management support and guidance to Account Analyst Work with Technical Management to set priorities for bespoke development. Advocate process improvement. Act as a liaison between our TMM and European client's methodologies. At times, work to "translate" cultural approaches so that we are able to deliver in a manner, which meets client's expectations. To ensure there is cohesion between the our support teams and the Relationship Management Team Track financial measurements to quantify contribution to our income and expense in support of meeting stated objectives Participate in regular status meetings to unsure that daily delivery issue resolutions and development projects are being completed on schedule and with quality. Self starter and able to work independently or in a group as tasks require Provide leadership to Managers for team and personal development Strategies Make recommendations for alternative work schedules or environments as necessary. Ensure personal development plan is in place and updated Provides support to and deputises for Account Director, as required. | ||